Date: Friday, February 8, 2019 ​
Time: 8:00am - 11:00am
Location: The Kelowna Yacht Club

In this highly engaging and interactive talk, Dr. Mark Colgate will share his research in the science of service which applies to any interaction whether it’s businessto-business, business-to-customer or government-to-citizen.

He will introduce the fundamental building blocks—the 3Rs and Moments of Power—that revolutionized the customer experience and business operations of many organizations like the Commonwealth Bank of Australia, the Whistler community and Telus.

Key take-aways:

 - How human psychology applies to service & sales

 - Deeper understanding of human interaction, professionally and personally

 - How to build better relationships to make an impact



8:00–8:30 | Registration & Breakfast

8:30–10:00 | Presentation by Dr. Mark Colgate

10:00–11:00 | Q&A, book signing, purchasing and networking


Ticket Price:
$25.00 including taxes
RSVP by January 29, 2019

Note: Mark Colgates book, Science of Service will be available for purchase 
on site at a 20% discount. If you’d like to purchase copies in advance,
they are available through Chapters Indigo and Amazon.


This event is now closed.

Please contact Gustavson Events at 250-721-8647 or [email protected] for more information.