CMPA Challenging Patient Encounters: Strategies to enhance safe care.

This webinar will focus on reviewing practical strategies and communication tools to help optimize challenging  patient encounters effectively.
                                                                                                       

After attending this session, the participant will be able to:

1. Identify practical communication strategies to use in challenging patient encounters
2. Describe 2 communication tools to enhance your patient interactions.
3. Recognize the impact of effective communication strategies on patient safety and mitigating medico-legal risk.