The home care industry is transforming…and HCA is leading the way. Our Annual Conference will provide you with new ideas and contacts to help position you for the future. With timely sessions on strategies for improving employee retention and fine-tuning key leadership skills for maintaining a positive workplace, as well as innovations in managing complex care across the continuum, expert insights on New York’s Master Plan on Aging and pending 1115 waiver, each program is designed to tackle the issues of today and give you the solutions for tomorrow. Please join us as we come together during this pivotal moment in health care.





Wednesday, May 3, 2023 


10:00AM - 12:00PM

HCA Annual Corporation and Board of Directors Meeting (Members Only)

With Invited Guest Speaker


​All HCA Members are invited and encouraged to attend the Annual Meeting of the Corporation, where members will vote on the slate of candidates for the HCA Board of Directors.  The HCA Board of Directors Meeting will follow immediately. This is your opportunity to learn more about the governing body that shapes the direction of HCA policy, education, advocacy and programmatic priorities.


12:00PM - 1:15PM

Networking Lunch in the Exhibit Gallery


1:15PM - 2:15PM

President's Address

Al Cardillo, LMSW, President and CEO, HCANYS


2:15 - 3:15PM

Keynote - Retention: More Than a Buzzword

Dennis McIntee, CEO and Co-Founder, Leadership Development Group

Author of The 8 Qualities of Drama Free Teams, The Power of Pursuit, and Drama Free Teams in Healthcare​​


Employee retention in a tight labor market has perhaps never been more important than it has been in these post pandemic years that were signified by “The Great Resignation” and "quiet quitting".

In this presentation, Dennis will distill key elements that are central to employee retention, including the eight motives of people and how to utilize them to develop rapport. He will also share strategies for mastering the skill of artful communication to increase buy-in and help you develop two techniques that will remove the emotional drama that kills engagement.


2:30 - 4:30PM

Hospitality Suite Hosted by Care Connect


3:15PM - 3:30PM



3:30PM - 4:30PM

Concurrent Sessions


The Power of Data Analytics

Erin Masterson, Associate Principal, Consulting, SimiTree, and John Rabbia, PT, DPT, MS, MBA, COS-C, Senior Manager, SimiTree

The effective use of data is your agency’s key to unlocking the door to success in a rapidly changing home health landscape. SimiTree’s Erin Masterson and John Rabbia will provide key insights on where and how to utilize agency and market data to save time, increase profitability and develop sound growth strategies; identify the KPIs from your agency data that drive performance and understand how to best use benchmarks and KPI trends to develop strategic initiatives.


Implications of Legalized Cannabis for the Home Care & Hospice Workplace

Frank Kerbein, SPHR, CAE, Director of the Center for Human Resources, The Business Council of New York State, Inc.

In this program, we’ll look at the implications of legal adult use cannabis from both the employer/employee perspective and from the perspective of keeping our employees safe in a potentially hazardous work environment.  Specifically, we’ll review employee protections and employer responsibilities under NYS Labor Law Section 201-d and OSHA Standards and guidance that apply to workers potentially exposed to secondhand cannabis smoke and/or impaired individuals.


Navigating the Recruitment and Retention Pitfalls of Pay Transparency

Michael Passarella, Partner, Olshan

As employers begin implementing procedural changes to comply with recently enacted pay transparency laws (NYC and NYS), questions have surfaced about how to successfully navigate this process without negatively impacting retention of their current workforce. Michael Passarella, a seasoned employment and labor attorney with a depth of experience working with employers with both union and non-union employees, will highlight key elements of the new transparency requirements to help guide your compliance activities. In addition, you will garner insights on potential strategies for bolstering retention of your most valuable assets in today’s turbulent job market.



4:30PM - 6:00PM

Welcome Reception in Exhibit Gallery

Join us for drinks, hors d’oeuvres, and face-to-face networking with peers and industry partners.



Thursday, May 4, 2023



8:30AM - 9:30AM

Cheers to Our Nurses! A Breakfast Stroll Through the Exhibit Gallery

Pour the bubbly! Join us for a mimosa and mobile breakfast as we kick off National Nurses Month and recognize our home health care and hospice heroes for their leadership, dedication, and commitment to providing quality care.

Thank you for going above and beyond. YOU make a difference every day!

8:30AM - 2:30PM

Hospitality Suite Hosted by Net Health

9:30AM - 10:30AM

Keynote - Five to Thrive: Using the Science of Happiness to Boost Resilience, Performance and Wellbeing

Ally Meyers, Positive Psychology Coach & Educator

By intentionally incorporating simple strategies and habits into our routines, we can boost our creativity, performance, and success in every domain of our lives. We are also able to build a “resilience cushion,” preparing us for the inevitable unknowns. In this presentation, Positive Psychology Coach and Educator Ally Meyers will highlight the five key building blocks of happiness as supported by evidence-based research from the field of Positive Psychology. These fundamentals, alongside a customizable toolkit of activities, will leave you feeling empowered and ready to make the changes necessary to thrive, both personally and professionally.


10:30AM - 10:45AM



10:45AM - 11:45AM

Morning Concurrent Sessions


Best Practices for Improving Star Ratings and HHVBP Outcomes: Insights from the National Healthcare at Home Best Practices Study of 781 Agencies

Lindsay Doak, MBA, Director of Research, BerryDunn

As the home health landscape continues to evolve, agencies are seeing an increased focus on outcomes. And with the introduction of home health value-based purchasing (HHVBP), these outcomes will now influence payment with adjustments as high as -5% for agencies that do not perform. Join Lindsay Doak, Lead Researcher of the National Healthcare at Home Best Practices Study, as she outlines best practices from the study that correlate with improved quality, patient satisfaction and hospitalization rates. This includes clinical team models, technology practices, operational strategies and much more.


The Joint Commission Home Care Accreditation Deemed Survey Process: What to Expect, How is it Different, & What Resources are Available

Keri Culhane, MBA, BSN, RN, Associate Director, Business Development for Home Care, The Joint Commission

The accreditation survey process can seem overwhelming, especially when seeking deemed status for Medicare certification. This session will break down what you can expect starting when The Joint Commission Surveyor arrives through the Exit Conference on the last day of survey. In addition, this session will explore supplemental benefits you may experience throughout The Joint Commission survey process, and what types of ongoing resources are available to Joint Commission accredited organizations that can contribute to your success. Join us for a breakout session where Keri will walk you through the step-by-step Joint Commission survey process, so you feel knowledgeable and prepared when survey day comes.


New York’s Master Plan on Aging: Implications for Home Care & Hospice

Adam Herbst, Deputy Commissioner for the Office of Aging and Long-term Care at the Department of Health

Representative from the NYS Office for the Aging


Mastering Customer (and Other) Communication

Dennis McIntee, CEO and Co-Founder, Leadership Development Group

In this session, we will discuss how to blend mindset and skill set in order to overcome obstacles in challenging conversations. Participants will learn how to read the story behind the story to uncover root issues quicker and more thoroughly.

Explore the top two mistakes that people make in communication and develop immediately applicable strategies to turn mistakes into effective interactions.

We will explore:

  • How to build better dialogue skills to increase effective interactions.
  • How to create safe conditions for communication.
  • How to take your emotions out of the equation so you make the best decision.


12:00PM - 1:30PM

2023 HCA Home Care Awards Luncheon at the Saratoga City Center

Celebrating Our 2023 Honorees


Ruth F. Wilson Award

Ginger Hall, Public Health Director, Jefferson County, Watertown


Caring Awards

Yolanda Drayton, RN Educator, Americare, Brooklyn

Janet Sovik, Home Health Aide, Nascentia Health, Syracuse


Home Care Champion Award

Tracy Crandall, RN Case Manager, Eddy VNRA, Troy


Trailblazer Award for Quality and Innovation

VNS Health Nurse Residency Program, New York City

Representatives: Monica Cayemitte, Elizer Cooper Audain, Yvonne Eaddy, and Alice Rainford-Miller



1:30PM - 2:15PM

Desserts with Exhibitors in Exhibit Gallery


2:15PM - 3:15PM

Afternoon Concurrent Sessions


Understanding the Home Care Agency Survey Process

Seon Davis, MPH, MBA, Deputy Director, Division of Home and Community Based Services, NYS Department of Health

As home care agencies get accustomed to the arrival of surveyors at their doors again for recertification and complaint surveys, a refresher to the survey process, what to expect when the surveyors arrive and an update of what’s new will assist your staff in being more prepared and ready when the surveyors knock on your door. The meaning of terms such as complaint investigation, immediate jeopardy, statement of deficiencies, plan of correction and the associated requirements for providers are important for all providers to know and understand.

Understanding the process and the many terms and requirements before the survey happens will help in decreasing staff anxiety when the surveyors arrive. Join us for a breakout session on understanding the home care agency survey process where Deputy Director from the Division of Home and Community Based Services Seon Davis, MPH, MBA will present.


Medicare Advantage Plans: Strategies for Engagement in a Growing Market

Bill Winfrey, Director, Medicare Innovation Practice, ATI Advisory

With 50% of Medicare eligibles enrolled in Medicare Advantage plans and rising, it is imperative that home care providers stay up to date on the current trends and business opportunities within this growing market.

In this presentation by Bill Winfrey, ATI Advisory’s Director of Medicare Innovation, attendees will learn about the latest developments in the Medicare Advantage program, including nonmedical supplemental benefits that plans are using to pay for home care services.

The session will provide:

  • an overview of trends in Medicare Advantage, including enrollment and benefit offerings,
  • a discussion of MA/home care innovations, and
  • tips on how home care providers can approach MA plans for potential contracting.


3:15PM - 3:30PM



3:30PM - 4:30PM

Creating Drama Free Teams

Dennis McIntee, CEO and Co-Founder, Leadership Development Group

Creating Drama Free Teams builds the ultimate foundation to increased productivity, retention, and overall employee satisfaction. To create a drama-free team, you first must become a drama-free leader. Some leaders play the game "Simon Says" in their organizations but great leaders know the real game is "Follow the Leader." This keynote explores tools on self-management. Nothing makes a better impression on people than the ability to lead yourself.

Attendees will receive a complimentary copy of Dennis McIntee’s book Drama Free Teams in Health Care. Dennis will be available for book signing immediately following the presentation.


5:00PM - 7:00PM

HCA’s Dance Party: Cocktails in the Courtyard @ The Night Owl

17 Maple Ave, Saratoga Springs, NY 12866

After a robust day of learning, networking and skill-building, it’s time to shake-off the topics of the day and celebrate the amazing work that you do! Join HCA for some dancing and merriment in the Courtyard at The Night Owl Cocktail Lounge! Get an early start celebrating Cinco de Mayo with tasty offerings from local, authentic Mexican taqueria – La Capital Tacos.


Friday, May 5, 2023


8:00AM - 9:00AM

HCA Town Hall Meeting and Breakfast

HCA Policy Team 

No script, no agenda, no topic off the table … this freewheeling session is your opportunity to say what’s on your mind, present ideas and pose questions to HCA’s Policy team about any home care, hospice, FI, and MLTC issues confronting your organization and peers.


9:00AM - 9:15AM



9:15AM - 10:15AM

Right Care, Right Time, Right Place: Complex Care Management Across the Continuum

Courtney Bourke, Senior Fellow, Healthcare Policy at Rockefeller Institute of Government, and Consultant with Sachs Policy Group

Sally Dreslin, MS, RN, Step Two Policy Group

Sarah DuVall, MPH, CPHQ, Director, Behavioral Health, HANYS

Individuals with complex medical, social, and behavioral needs often end up in inappropriate settings with inadequate supports. Over the years, multiple initiatives and agencies have sought to address this issue. The Rockefeller Institute of Government and Step Two Policy Group have been seeking to accelerate these efforts by bringing the most creative and successful clinical practices and models to the forefront, helping facilitate and advance dialogue among various agencies, providers, and funders and highlighting the great work produced by HANYS that quantifies the problem that results in patients being inappropriately housed within hospitals. Join this session to learn more about progress on this issue.


10:15AM - 10:30AM



10:30AM - 11:45AM

Understanding and Positioning Yourself in the Coming $13B NYS 1115 Waiver

Kalin Scott, Senior Advisor, Helgerson Solutions Group, LLC

The state’s new, multibillion dollar waiver is nearing final stages of negotiation with the federal government. In anticipation, organizations across the state have begun to equip with structural and staff readiness, critical skillsets, formation of new collaborative partnerships, and other strategic preparation aligned with the waiver’s goals of system integration, coordination, and improved access and care.  In this must-attend session of the Conference, learn from a key and long-experienced health care principal the latest picture of this planned new waiver, the best understanding yet of its goals, rollout and working structure, and the critical ways providers, practitioners, and health plans can position themselves for this coming wave in the state’s health care system.  Once again, the train is already boarded. Are you in a lead car?  Are you relegating to the caboose?  Are you even on it?  Is it pulling away before you take notice? Be ready, seize the opportunity.



Closing Remarks & Adjournment

Online registration for this event has closed, however there is limited space available. Please contact the HCA Office for details at 518-426-8764